I've been a little behind in the music technology department, and have not owned an MP3 player.
As my Christmas gift, we ordered an iTouch from Sears.com.
We were chosen to participate in Sears' Hometown Heroes Program,which is an awesome program that distributes gift cards to service members' families during the holiday season.
We used our gift card for 1/2 of the iTouch making it a fantastic deal. Sears notified me that I should expect my iTouch on December 15th.
Hurray! In time for my birthday even! Even more fantastic!
But December 15th came, and no iTouch. December 25th came, and no iTouch.
I emailed Sears.
This is (part) of the email I received back:
Thank you for contacting Sears.com, in regards to order number# XXXXX.
We apologize for the inconvenience you are currently experiencing with
your Sears.com being shipped. After doing some research on your order we
do show that your order has been cancelled due to the item being out of
stock. You will receive a credit on your account in 2-3 billing
cycles. Once again we apologize for the inconvenience this has caused
you we understand how this can be frustrating.
Do you Sears? Do you understand how frustrating this can be? I waited for my iTouch to be in stock, I ordered it, you told me when it would arriving. Then I waited. And 10 days later, I had to contact YOU. Now I have no iTouch, and apparently no refund for 2-3 months. As a budgeter, that means no iTouch for 2-3 months.
Not cool Sears. Not cool at all.